Support
Need help with Zalaway? We usually reply within two working days.
Write to us
Send a message to info@zalaway.com. Please include the name of your event and the phone model you are using.
E-mail supportCommon questions
I am door staff and cannot join an event
Ask the event organiser for the event's join code or link and open it on the phone you will use at the door, then enter your name. If the code no longer works, the organiser has issued a new one; ask them for it.
Scanning does not start
The app needs access to the camera to read QR codes. Allow camera access for Zalaway in your phone's settings and try again.
Does the app work without internet?
Yes. Open the event once while you are online so the guest list is downloaded. Check-ins made offline are stored on the device and synced when the connection returns.
How do I delete my account?
See Delete account.